We deliver the finest care at the most reasonable cost to our patients. Our credit and collection policies are a necessary part of assuring that we have the financial resources needed to maintain this facility for our patients and community. Our collection policies are also essential for allowing us to keep our fees at an affordable level. If there are questions or concerns about our financial and insurance policies, please do not hesitate to contact our business staff at 704.291.7333 or 1.866.321.7333.
Payment is expected when services are rendered. For our patients’ convenience, we accept VISA and MasterCard. If extended payment plans are needed, we participate with CareCredit™ like other healthcare providers in the area.
Please remember that each patient is fully responsible for all fees charged by this office regardless of insurance coverage.
We send monthly statements to our patients who are not paid-in-full. Most insurance companies will respond within four to six weeks after we file with them. Our patients should call our office if their statement does not reflect an insurance payment within the four to six week time frame. Any remaining balance after insurance has paid or denied is the patient’s responsibility. Prompt remittance is expected and appreciated.